Shipping & Delivery Policy
Getting our delicious truffles to you in perfect condition is our number one priority. So, even though there are less expensive ways to ship our products, we only use the methods that offer the most protection against chocolate’s age-old nemesis: heat! When do orders ship? Orders are typically processed and shipped within 72 hours. Bulk wholesale orders can take longer and a Sweet Salvation Truffle representative will contact you if this is the case. Due to the delicate nature of our truffles, we limit the time they spend in transit to two business days. As a result, orders are NEVER shipped over the weekends, during which they would sit in a warehouse. Please do not specify a monday as your preferred delivery date, as packages cannot be in transit over the weekend. Also, please keep in mind that if you order on thursday or friday and select the 2nd Day shipping option, your order will be held until the following Monday; this is also true for Overnight orders placed on a Friday.

Notes regarding warm weather (April - October)
* When the weather is prohibitively hot, we reserve the right to upgrade your shipping to 2nd Day Express or Overnight Express, depending on the destination for an additional charge. A representative of Sweeet Salvation Truffles will contact you about the above changes to your shipping arrangements, if necessary.
* When we ship to destinations over 70°F we may deem it necessary to use gel ice and insulated foam packaging (to keep the truffles safe in transit), in which case $8.00 will be added to your shipping & handling to cover these cooling materials.

Shipping fees
Shipping fees are charged per address according to the rates specified by UPS, based on the shipping method, destination and weight of the package.

Tracking numbers
All shipments have UPS tracking numbers. Please contact us if you’d like to have the number emailed to you (We’re working on making this automatic, but please bear with us in the meantime).

Can i place an advance order?
Advance orders are welcome and will be shipped to arrive on the date specified by the customer, subject to the restrictions mentioned above. To place an advance order, please specify the desired arrival date in the Special Instructions section on the checkout page.

Returns Policy
Every item that leaves our hands is carefully inspected before it is shipped to ensure that our high standards for quality are maintained at all times. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. Products must be returned to us in absolutely new, unused, and uneaten condition for a refund. A refund on shipping charges due to damaged or defective merchandise will be determined on a case by case basis.